Sailpoint is an identity management system hosted in the cloud. It allows businesses to manage their operations’ users, groups, and privileges. ServiceNow is a cloud-based IT service management platform that enables companies to automate and simplify various IT activities, including service request management. These efficiencies may be realized via the use of ServiceNow.
Both Sailpoint and ServiceNow are examples of platforms that run on the cloud and provide a diverse selection of services. The solutions can handle various aspects, including user provisioning, access control, and IT resources. The two systems each come with their own mobile application, via which users can access their data and carry out a variety of actions. The performance of the solutions may be increased by taking the appropriate measures, and it is also feasible to integrate these solutions with already-existing infrastructures.
Sailpoint is a well-known information technology security system that offers powerful features for governance, risk management, and access control for cloud, mobile, and on-premises applications. It provides a consolidated platform for controlling access to all resources, including databases, operating systems, and applications hosted in the cloud and those stored locally.
ServiceNow is a cloud-based IT service management solution that enables businesses to improve the quality of the customer experience they provide, streamline their IT operations, and scale their IT resources to meet their evolving business requirements. Additionally, it enables you to link different IT systems quickly and simply, as well as implement a self-service IT model, which will help enhance productivity, save expenses, and simplify the process.
The Integration between ServiceNow and Sailpoint is designed to manage accounts and entitlements for multiple tenants of Sailpoint using ServiceNow’s workflow capabilities. This integration uses Sailpoint’s SOAP API to manage accounts and entitlements. The integration between Sailpoint and ServiceNow provides the following qualifications:
The ability to create, update and delete multiple Sailpoint accounts and entitlements using ServiceNow workflows.
The ability to use multiple attributes of the Sailpoint account to search and select the correct accounts when performing any of the above operations.
The ability to use multiple attributes of Sailpoint entitlements to search and select the correct entitlements when performing any of the above operations.
The Integration between ServiceNow and SAP/Sailpoint gives access to the user’s entitlements and group memberships from the system and provisioning and de-provisioning operations.
Sailpoint Integration with ServiceNow helps automate the provisioning process of ServiceNow, where users can be granted the appropriate access to ServiceNow based on their roles and entitlements in IdentityIQ.
Sailpoint IdentityIQ ServiceNow Integration Module enables ServiceNow users, groups, and roles to be managed as ServiceNow Entities, including Service Catalog Items, Workflow Tasks, Workflow Parameters, and Workflow Events. The integration enables ServiceNow Workflow Tasks, Workflow Parameters, and Workflow Events to be managed as IdentityIQ Entities.
The ServiceNow Sailpoint Integration Module configures the integration between ServiceNow and Sailpoint. This integration uses the ServiceNow Application, and Sailpoint Identity objects to read and write the data. The Integration Module uses the Read/Write Integration Objects to obtain the data from and to the Identity System.
The Sailpoint ServiceNow Service Catalog Integration creates a mapping between the Sailpoint Entities and the ServiceNow Service Catalog Entities. This is a mapping that corresponds to one-to-one. There is no limit on the number of ServiceNow Service Catalog Entities that may be associated with a Sailpoint Identity. Several ways in which a ServiceNow Service Catalog object may be connected to a Sailpoint identity.
By supporting the provisioning of ServiceNow accounts and roles, IdentityIQ ServiceNow Interaction expands the integration between IdentityIQ and ServiceNow. Function and Account Creation is supported via the integration. ServiceNow connectors are used by the integration to interact with ServiceNow. Both synchronous and asynchronous processes are supported by integration. The asynchronous process uses a ServiceNow execution token to monitor the action’s progression. Due to the asynchronous operation, ServiceNow may finish the task without interfering with IdentityIQ.
A state table for monitoring the status of all ServiceNow integration tasks is included in the integration of ServiceNow. A ServiceNow action’s status table can identify whether it has been finished and needs to be resumed in the case of failure. The integration does not permit retrieval of the ServiceNow execution token. However, it is possible to do so via the ServiceNow API.
A cloud-based identity management solution called Sailpoint IdentityIQ offers user provisioning, password management, and access control services. Additionally, it gives users access to governance and management tools that support regulatory compliance and security and compliance objectives.
Businesses can connect and manage IT services more effectively thanks to ServiceNow’s cloud-based platform. IT and business experts throughout the firm may work on IT services with this solution. Disaster recovery and identity and access management (IAM) are two of ServiceNow’s key features.
ServiceNow is the most popular cloud-based IT service management solution available today (ITSM). It is the only enterprise-grade, cloud-based platform in the sector. It was built from the bottom up to rapidly offer all the IT capabilities required to deliver top-notch services.
ServiceNow offers a seamless, quickly deployable solution for service desk, IT asset management, and IT operations. A scalable, open platform with pre-integrated best-of-breed third-party solutions from vendors like BMC, CA, HP, Microsoft, and VMware underpins the ServiceNow solution. It may be incorporated with specially created business apps. The ServiceNow solution is intended for speed and flexibility. Its optimization for cloud deployment enables businesses to adapt fast to shifting customer demands and manage exponential IT expansion.
In a word, Sailpoint is user-friendly access, control, and compliance solution that is cloud-based and offers identity management. It is intended to assist businesses in putting into place a “good” identity management system that considers the particular difficulties of the modern digital environment.
Sailpoint IdentityIQ Service Account Management offers a centralized method for controlling user access to all company systems, including mobile devices, PCs (both real and virtual), and apps. It also has a dashboard that lets you see and manage service accounts according to business units, departments, applications, and other parameters. Automated service account lifecycle management, including creation, deactivation, and deletion, is a function of IdentityIQ Service Account Management.
Customers may reduce and control the expenses related to maintaining application access with automated service account management. Additionally, it lessens the chance of human mistakes and the possibility of infractions connected to unmanaged service accounts. Customers can provision and de-provision service accounts more quickly and easily by using IdentityIQ to centrally manage service accounts. They can also make sure that controls are upheld across all applications.
Users of ServiceNow may now be provided with Roles and Entitlements via the ServiceNow System thanks to Sailpoint ServiceNow Service Desk Integration. Similar to how the ServiceNow Application interacts with ServiceNow Service Desk Entities, so does the integration. The ServiceNow Service Desk Users and Entities are managed using Sailpoint ServiceNow Service Desk Integration.