ISO IEC 20000 Lead Implementer Training

ISO IEC 20000 Lead Implementer Training

ISO IEC 20000 Lead Implementer Training

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About Course

Get ISO/IEC 20000 Lead Implementer training to learn how to improve the skills an organisation needs to keep implementing and governing the ITSM standards set by ISO/IEC.

This technology is used to set up SMS in many different ways. With the help of consistent management systems, High ISO HLS makes integration easy. The standard also includes practises that have been shown to be helpful in the service management industry.

Learn about this technical course in our online classes, which are held on weekdays and weekends and can be set up to fit your needs. Just knowing what to do or what to think won’t be enough. The best thing to do would be to learn how to use this tool both ways.

Most MNCs offer a huge range of opportunities to people who have worked with technology security tools in the real world. So, have our experienced trainers show you how to do this course.

The pay for these streams is pretty good, so check out the technologies and join them. Then, get guidance and discover an excellent job. Better chances are given to people with ISO/IEC 20000 Lead implementer certification.

what you will learn ISO IEC 2000 lead implementer Training:

In the ISO IEC 2000 lead implementer Training, you will learn about the ISO IEC 2000 standard and how to lead a team in its implementation. You will also learn about the benefits of the standard and how to ensure that your team complies with it.

Who can learn the ISO IEC 2000 lead implementer Training:

The ISO IEC 2000 lead implementer Training is designed for individuals who want to learn how to lead a team in implementing an ISO 2000 quality management system.

 

           Frequently Asked Questions

1.How do you Implement ISO 20000?

ISO 20000 Implementation

Establish the Scope of Service Management.

Define IT Service Management Objectives.

Determine the Necessary Processes.

Define Roles and Responsibilities.

Determine Resources and Timescales.

Develop Processes for Managing Risks.

Develop Methods for Managing, Auditing and Improving Service Quality.

2.What is the Difference Between ISO 20000 and ITIL?

ISO 20000 is a Standard and Code of Practice; ITIL is a Best Practice Framework. ISO 20000 Awards Organizations with Certification; ITIL does not. ISO 20000 has Requirements for Processes and Management System; ITIL has Guidance.

3.What are the Components of ISO 20k?

ISO 20000 Sections

Establishing and improving the service management system.

Resource management.

Documentation management.

Define scope.

Plan SMS.

Implement and Operate SMS.

Monitoring and Reviewing the SMS.

Maintaining and Improving the SMS.

4.What is the Latest Version of ISO 20000?

ISO/IEC TS 20000-11:2021 is a Technical Specification that provides guidance on the relationship between ISO/IEC 20000-1:2011 and a commonly used service management framework, ITIL 4.

What Will You Learn?

  • 1. Overview of management systems and the process approach
  • 2. Fundamental IT Service Principles
  • 3. An SMS's scope must be defined
  • 4. Establishment of an SMS policy and objectives
  • 5. Procedures and processes must be documented
  • 6. Management of service levels.

Requirements

  • Prerequisites of ISO IEC 2000 lead implementer Training
  • There are no specific prerequisites for the ISO IEC 2000 lead implementer Training. However, it is recommended that participants have a basic understanding of quality management principles and systems. Additionally, it would be beneficial for participants to have experience with ISO 9001 or other similar quality management standards.

Course Content

1. Overview of management systems and the process approach

2. Fundamental IT Service Principles

3. An SMS’s scope must be defined

4. Establishment of an SMS policy and objectives

5. Procedures and processes must be documented

6. Management of service levels

7. IT service budgeting and accounting

8. Management of Competencies

9. Managing Change

10. Configuration and release administration

11. Management of capacity and availability

12. Management of service continuity and security

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  • Duration
    5 hours 20 minutes
  • Total Enrolled 0
  • Lessons 0
  • Last Update October 13, 2023